Privacy Policy

Privacy Policy

Effective date: November 17, 2025.

1. Introduction

NÖP Boutique SPLIT ('we', 'us', 'our') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your data in accordance with the General Data Protection Regulation (GDPR) and Croatian data protection laws.

2. Data we collect

When you shop in our store, we may collect the following information:

• First and last name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely through Shopify Payments)
• Order data and purchase history

3. How we use your data

We use your personal data for:

• Processing and fulfillment of your orders
• Communication about your order and delivery
• Providing customer support
• Improving our products and services
• Sending marketing messages (only with your consent)

4. Legal basis for processing

We process your data based on:

• Contract execution (order processing)
• Legal obligations (accounting, VAT)
• Your consent (marketing)
• Legitimate interest (improvement of services)

5. Data sharing

We only share your information with:

• Delivery service providers (Overseas Express)
• Payment service providers (Shopify Payments)
• Shopify platform for store hosting

We never sell your personal information to third parties.

6. Your rights under GDPR

You have the right to:

• Access to your personal data
• Correction of incorrect data
• Data deletion ('right to be forgotten')
• Processing restriction
• Data portability
• Objection to processing
• Withdraw consent at any time

7. Cookies

Our website uses cookies to improve your shopping experience. You can manage cookie settings in your browser.

8. Data security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse.

9. Data retention

We retain your data for as long as necessary to fulfill the purpose of collection or as required by Croatian law (e.g. accounting data is retained for 11 years).

10. Contact

For questions about data protection or exercising your rights, please contact us:

Email: [your email address]
Address: [your business address in Croatia]

11. Policy changes

We reserve the right to update this privacy policy. Changes will be posted on this page.